Warranty Policy
Official warranty policy
Warranty Policy
At Exactrol, we guarantee the quality of our products and are committed to providing reliable equipment for laboratory and industrial applications.
Warranty coverage
The limited warranty applies from the delivery date and covers failures related to manufacturing and performance under normal conditions of use.
- All equipment includes a 12-month limited warranty starting from the date of delivery.
- The warranty covers manufacturing defects and performance failures under normal operating conditions.
Warranty does not cover
- Damage caused by improper use, negligence, or incorrect installation.
- Normal wear of consumable parts.
- Shipping damage.
- Repairs or interventions performed by unauthorized personnel.
Warranty process
Case report
Technical evaluation
Resolution
Resolution options
- Send spare parts.
- Provide remote technical support.
- Authorize a partial or full replacement.
Associated costs
- The customer or distributor will assume shipping costs to the service center.
- Exactrol will cover replacement or repair costs under warranty.
Important note: Warranty approval is subject to the technical evaluation of the equipment and compliance with the conditions described herein.